iSkill Training Ltd. VOOM Anywhere Case Study

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About iSkill Training Ltd.

iSkill Training help people develop new skills in an imaginative, interactive and enjoyable way. They deliver a range of full-time and part-time day courses as well as online courses. Their courses are designed to equip delegates with the skills necessary to progress onto further training options and/or seek employment.

iSkill Training is using the Virgin Media Business Hosted Private Branch Exchange (HPBX), which is part of our VOOM Anywhere unified communications solution.

The way it was

Being a tech-savvy company iSkill began to explore changing their phone system two years ago. They had been using traditional phone lines and handsets. The catalyst for change was the complete lack of functionality that the old phone system offered. A missed call was a missed call. And, unless someone heard the phone ring, you would have had no idea there even was a missed call.

Using the change as an opportunity to upgrade, they looked for providers who offered Voice Over Internet Protocol (VOIP).

Testing the market

iSkill reached out to three companies but the process to find a new phone system seemed overly complicated. Providers were looking for lots of detail before being able to say if they had a solution. One company wanted a detailed document outlining the business need for VOIP from iSkill.

When they spoke to Virgin Media Business it became apparent that the process was in fact quite straightforward. Virgin required the least amount of information and offered the shortest installation time.

All that was required from to get set up was a spreadsheet with all the names and phone numbers and Virgin took over from there.

Dean Harrison from iSkill recalls: “The process with Virgin Media Business was so easy I was worried I was missing emails with a list of things I needed to do. Virgin gave us a date, they showed up, they installed the system, trained us up and they were gone in the same day.”

The process took a total of two weeks from an inquiry call to having a fully upgraded unified communications system.

The solution

The Virgin Media Business VOIP product is a Hosted Private Branch Exchange (HPBX), which is an internal telephone network within a business. With HPBX, your service provider is ‘the host’ and they control the routing of your office calls remotely via an offsite server and then communicate all the voice calls to and from your business through a broadband Internet connection.

By adopting this solution iSkill have eradicated issues that were potentially costly to their business. These problems included poor call quality, dropped calls, and no voice mail or call forwarding.

When they reviewed their new call logs, the volume of calls they had been missing with the older technology became apparent.

Quality Customer Support

iSkill felt that the biggest additional benefits to using VOOM Anywhere unified communications solution was customer support. Any query they had or any issue they needed help with was replied to within an hour. They described the service as “phenomenal”.

Most recently they wanted to upload an ‘out of office’ message for the Christmas holidays and within 5 minutes the customer service executive had sorted the issue.

“I would 100%, without any hesitation, recommend Virgin Media Business. The move from the old system to VOIP is like going from driving a tractor to a high-performance vehicle.”